Question 1

What is Next Brick?

Accepted Answer

Next Brick is a LEGO® set rental service. Buying sets can get expensive fast, take up a lot of space, and be hard to organize. We provide a way to keep building and enjoy the experience without the commitment of owning every set. Use Brick Points to rent sets for one month at a time, up to two months maximum. When you're done, return the set and pick your next build!

Question 2

How does renting work?

Accepted Answer

1. Browse our Explore Page and add sets to your cart. 2. Your cart will show the Brick Points cost for each set. If you don't have enough brick points, the cost to purchase the difference is calculated automatically. 3. We ship your sets with a prepaid return label included. 4. Build, enjoy, and return! 5. When you're ready, break it down and ship it back using the prepaid label. Lost the label or no printer? Get a QR code from your portal and the carrier will print it for you at their counter. You can even earn bonus Brick Points by following the breakdown guide we provide! Learn more on our How It Works page.

Question 3

Do I need a plan to rent?

Accepted Answer

No, pay-as-you-go works too. At any time, you can buy Brick Points at checkout or in your customer portal at your plan's Brick Point rate. Plans add monthly Brick Points, a free shipment and a higher set limit, and give you the opportunity to earn Brick Point bonuses.

Question 4

How long can I keep a rental?

Accepted Answer

For up to two months max. At checkout, you're paying for the first month ({first_rental_period_days} days), plus an additional {shipping_transit_days} days to account for your return shipment. At the end of the first month, if we haven't received your return, your rental renews for a second month ({second_rental_period_days} days) at the same Brick Points cost. Any additional Brick Points needed at that time are charged at your Brick Point rate.

Question 5

Can I have multiple rentals at the same time?

Accepted Answer

Yes! The number of sets you can have assigned at once depends on your plan. Returning sets frees up slots so you can rent your next build! Check the Get Brick Points page for details on how many concurrent rentals each plan allows.

Question 6

Do you ship internationally?

Accepted Answer

Currently, Next Brick ships within the United States only. International shipping is on our roadmap for the future.

Question 7

Can I request a set that's not in your collection?

Accepted Answer

Yes! Go to your Customer Portal and visit the Request a Set page. Enter the LEGO® set number or name, and other members can vote on your request too. When a request gets enough interest, we'll add it to our collection and notify everyone who voted. You can also browse and vote on other members' requests.

Question 8

Does my rental set come with the instruction booklet?

Accepted Answer

Your set arrives without a printed booklet, but we provide the necessary resources. We link the free official digital building instructions right in your portal, and the set includes a QR code that takes you straight there. Build on your phone, tablet, or computer, and zoom in on any step.

Question 9

Can I purchase the set I built?

Accepted Answer

Next Brick is a rental service, so sets aren't for sale and there's no buy option. We'd always prefer to have the set returned so the next builder can enjoy it. The only time a set becomes yours is if it isn't returned: once a rental passes its return deadline, we charge your card for the set's replacement price and it's yours to keep. That is a last resort, as we want to keep our inventory for other builders to enjoy.

Question 10

What is a Brick Point?

Accepted Answer

A Brick Point is the credit you use to rent any LEGO® set at Next Brick. You spend them on the sets you want to build next.

Question 11

How do I earn Brick Points?

Accepted Answer

There are several ways to earn Brick Points: Monthly subscriptions deposit Brick Points into your account each month. One-time purchase lets you buy additional points anytime at your plan's Brick Point rate. Breakdown bonus earns you bonus points when you return sets fully disassembled and placed in the correct bags. Use the labels on each bag or scan the QR code to access the digital Breakdown Guide from your Customer Portal. There are many other ways to earn Brick Points too: Welcome bonus when you first subscribe, Referral bonus when you refer a friend and they sign up for a plan (you both earn Brick Points based on their plan level), Birthday bonus on your birthday, and a Loyalty bonus every 3 plan payments.

Question 12

Do Brick Points expire?

Accepted Answer

No. Your Brick Points roll over month to month and never expire. Skip a month, stack them up for a bigger build, or rent something new every month.

Question 13

What does a Brick Point cost?

Accepted Answer

Your plan sets your Brick Point rate, and higher plans get more Brick Points for each dollar. Buy more any time at that rate. Plans add monthly Brick Points, a free shipment and a higher set limit. The Breakdown Bonus is paid at the same rate for everyone and depends only on the number of pieces in the set.

Question 14

Can I see my Brick Point balance?

Accepted Answer

Yes! Your balance is visible in several places: in the site header, in your cart and during checkout, and throughout your Customer Portal including the Dashboard and Brick Points page. You can also view a complete history showing every time you earn or spend Brick Points.

Question 15

What if I don't have enough Brick Points for the set I want?

Accepted Answer

Continue adding the set to your cart. The checkout process will calculate the additional Brick Points you need and you can purchase them at your plan's Brick Point rate. Additional Brick Points can always be purchased during checkout or in your customer portal.

Question 16

What is the welcome bonus and how do I get it?

Accepted Answer

When you sign up for a Brick Points plan for the first time, you'll receive a one-time welcome bonus added to your account immediately. The amount depends on your plan tier. See the Get Brick Points page for exact amounts. The welcome bonus is granted only on your very first subscription. If you cancel and resubscribe later, the welcome bonus does not apply again.

Question 17

What are the loyalty milestones?

Accepted Answer

Loyalty rewards you for staying subscribed. You earn a Brick Point bonus every 3 plan payments. Each monthly payment counts as one payment; an annual payment counts as 12, so paying annually unlocks a full year of loyalty rewards right away. The bonus amounts are visible in your Customer Portal on the Brick Points page. Pausing your subscription pauses your progress until you resume.

Question 18

What are Brick Points and how do I use them?

Accepted Answer

Brick Points are what you use to rent sets. Each set costs a certain number of Brick Points based on its value. Your plan gives you an allotted amount of Brick Points in your account monthly, and you can rent any set within your balance or add more brick points to your account. When you return a set, you are free to pick your next one.

Question 19

What plans are available?

Accepted Answer

We offer multiple plans at different price levels, each with a different amount of monthly Brick Points. Annual billing is also available. Plus, when you subscribe for the first time, you'll receive a welcome bonus of extra Brick Points added to your account! Visit the Pricing page for full details.

Question 20

Can I change my plan?

Accepted Answer

Yes! You can upgrade or downgrade anytime in your Customer Portal. When you upgrade, you're charged the full price of the new plan immediately and receive the new plan's Brick Points right away. When you downgrade, the change takes effect at the end of your current billing period so you keep your current benefits until then. Your existing Brick Points balance always carries forward, regardless of which plan you switch to.

Question 21

Can I pause my subscription?

Accepted Answer

Yes! You can pause your subscription for up to {max_pause_billing_cycles} billing cycle. During the pause, you won't be charged, and your subscription automatically resumes when the pause period ends. Your existing Brick Points remain in your account. Note: paused subscribers don't accumulate new monthly free shipments. See the Shipping section for details.

Question 22

How do I cancel my subscription?

Accepted Answer

Go to Customer Portal, then Brick Points, then the Subscription tab and click 'Cancel Subscription.' You'll be able to choose between cancelling immediately or cancelling at the end of your current billing period. Either way, you keep all of your Brick Points and can continue renting or purchasing more at your plan's Brick Point rate. If you cancel at the end of the period, you keep full plan access (free shipments, monthly Brick Points, set limit) until that date arrives.

Question 23

Is annual billing worth it?

Accepted Answer

Yes! With annual billing, you save the equivalent of one month free. Instead of paying for 12 months, you pay for 11. Visit the Pricing page to see exact savings for each plan.

Question 24

How many sets can I have assigned at once?

Accepted Answer

This depends on your plan. See the Pricing page for the exact number per tier. Returning a set frees its spot once your return is back and confirmed, so you can rent your next build. Pay-as-you-go customers (not on a plan) can have {non_subscriber_max_concurrent_items} set assigned at a time. Pre-orders reserve one of the monthly rentals. Upgrade your plan or return a set to claim it, and your spot in line stays held.

Question 25

Do pre-orders count toward my limit?

Accepted Answer

Yes. As soon as you complete a pre-order, it takes one of your concurrent rental slots. The slot is reserved through fulfillment and is released once your return is back and confirmed. If you cancel the pre-order before the confirmation deadline, the slot is released immediately.

Question 26

What happens if I upgrade my plan in the middle of a cycle?

Accepted Answer

You're charged the full price of the new plan immediately and receive the new plan's Brick Points right away. Your free-shipment allowance refreshes to the new plan's monthly count. Your slot limit updates instantly. If you had any pre-orders in progress, they keep their slots. The new plan's billing cycle starts that day.

Question 27

What happens to my Brick Points if I cancel?

Accepted Answer

Your Brick Points stay in your account forever, even after you cancel. There's no expiration. You can continue renting sets using your existing balance, or purchase additional Brick Points anytime at your plan's Brick Point rate. If you resubscribe later, your existing Brick Points are still there waiting.

Question 28

How do I pause or cancel my plan?

Accepted Answer

You can cancel anytime from the Brick Points page in your portal. Pausing keeps your account and Brick Points while stopping billing. Cancelling ends your plan, and your Brick Points balance is preserved if you decide to come back.

Question 29

How many shipments are included in my plan?

Accepted Answer

Your plan includes a set number of shipments. You can see exactly how many are included, and how many you have used so far, on your plan details in the portal.

Question 30

How long is the first month?

Accepted Answer

Your first month is {first_rental_period_days} days from when your set is delivered. We also add {return_shipping_grace_days} shipping grace days to give you time to ship it back. If we don't receive your return by then, your rental automatically renews for a second month and you'll be charged the same Brick Points cost again.

Question 31

What happens after the first month?

Accepted Answer

If we haven't received your return, your rental renews for a second month ({second_rental_period_days} additional days) at the same Brick Points cost. This means you'll be charged again for the same amount. Two months is the maximum rental duration. After the second month ends, late fees begin, and if the set still isn't returned, it will eventually be purchased automatically. We always send you reminders as these dates approach.

Question 32

What happens if I don't have enough Brick Points for renewal?

Accepted Answer

If your Brick Points balance doesn't cover the full renewal cost, the difference is automatically charged to your payment method on file. The charge is calculated at your Brick Point rate. This helps you continue renting without any extra fees, however, if the renewal payment can't be processed, that's when additional charges will apply.

Question 33

Can I return early?

Accepted Answer

Absolutely! Returning early helps you get to your next build faster. Keep in mind that each plan has a limit on how many sets you can have assigned at once, so returning sooner frees up a slot for your next rental. Each plan comes with certain amount of free shipments, but you are always welcome to pay for shipping.

Question 34

What is the shipping grace period?

Accepted Answer

We add {return_shipping_grace_days} shipping grace days to your first month to account for return shipping time. These days are already built into your due date. Important: your set needs to arrive at our facility by the due date, not just be shipped by then. If you ship on the due date, it likely won't reach us in time to avoid auto-renewal or late fees. We recommend shipping a few days before your due date.

Question 35

What happens at renewal if I don't return the set during the first month?

Accepted Answer

Your rental renews for a second month ({second_rental_period_days} days) and you are charged the same Brick Points cost as the first month. We use the Brick Points in your account first. If your balance isn't enough to cover the renewal, the difference is charged to your payment method at your plan's Brick Point rate.

Question 36

How long does shipping take?

Accepted Answer

We ship to all 50 U.S. states. Delivery time varies by destination and carrier.

Question 37

Is shipping free?

Accepted Answer

Plans include free shipments every month. The number included depends on your plan. The exact count for each plan is on the Pricing page, shown in your customer portal, and visible in your cart during checkout. Free shipments reset on your plan's billing cycle each month. They don't roll over to the next month, so use them and bundle multiple sets into one order to get the most value. You can also use your free shipment allowance towards pre-orders as well. If your plan includes 2 free shipments, you can use 1 to enjoy sets that are available right away and then you can allocate the other free shipment on a set you want to pre-order for the future. Then when your pre-order set is available for you, the shipping for it will also be free. Plan members can also pay for shipping with Brick Points once their free shipments have been used. Pay-as-you-go customers can purchase 50 Brick Points and will be eligible for free shipping. Plan members can also purchase 50 Brick Points and receive free shipping. Paid shipments are based on the size of the sets in the order and all shipments come with a prepaid label for the return shipment back to Next Brick.

Question 38

Is return shipping free?

Accepted Answer

Yes, always! Every order includes a prepaid return label. Just drop off the package at the carrier location shown on your label.

Question 39

What if my package is damaged in shipping?

Accepted Answer

Contact our support team immediately with photos. We'll work with you to resolve the issue and get you a replacement or credit.

Question 40

How many free shipments do I get and when do they reset?

Accepted Answer

Your plan determines how many free shipments you get each month. See the Pricing page for the count per tier. Free shipments reset on your billing cycle start date and don't roll over to the next month. To get the most value, bundle multiple sets into a single order. Pay-as-you-go customers (not on a plan) don't receive free shipping, unless they purchase 50 Brick Points. Every shipment is paid at the tier-based rate, once the free allotted shipments from your plan have been used.

Question 41

What happens to my free shipments if I pause my subscription?

Accepted Answer

When you pause, your monthly shipment counter stops. No new allowance accrues during the pause. When your subscription resumes, your fresh monthly allowance begins on the next billing cycle. Any unused shipments from the pause period don't carry forward.

Question 42

How much does an extra shipment cost?

Accepted Answer

Extra shipments (beyond your plan's free allotment, or any shipment for pay-as-you-go customers) are priced by set size. Micro and Small sets ship for less than larger Premium sets. See the checkout summary for the exact cost on your order.

Question 43

How do I return a rental?

Accepted Answer

1. Optionally, go to your Customer Portal, then Active Rentals and click "Start Return" to let us know you're sending it back. This helps us look out for your package, but it's not required. 2. If you'd like to earn the Breakdown Bonus, disassemble the set completely and place all pieces in the correct bags using the bag labels or the digital Breakdown Guide (scan the QR code on any bag). If you'd rather skip the bonus, just break down the set enough to fit it back into the outer bag. 3. Pack it securely in the original box. 4. Use the prepaid return label we included in your shipment. 5. Drop it off at the carrier location shown on your label.

Question 44

What happens after I ship my return?

Accepted Answer

Once we receive your package, it goes through our inspection process. This can take up to {inspection_min_days} to {inspection_max_days} business days. We weigh every bag, inspect pieces, and verify all minifigures and accessories are accounted for as part of our thorough inspection process. If everything checks out and you earned the Breakdown Bonus, we'll credit those Brick Points to your account and you'll be notified. If any pieces are missing, we'll charge for replacements so we can get the set ready for the next builder. You can view all charge details in your Customer Portal under Billing, then Transactions.

Question 45

Can I return items from an order at different times?

Accepted Answer

Yes! Each item's rental period is tracked independently, so you can return items from the same order at different times. Keep in mind that each order includes only one prepaid return label. If you return items in separate shipments, you'll need to cover the additional shipping cost. To save on shipping, it's best to return everything at once. That said, it's perfectly fine to keep one set for a second month and return the rest within the first month. You'll just be charged the renewal for the set you kept, plus the cost of shipping it back.

Question 46

What if my set arrives damaged or with missing pieces?

Accepted Answer

If a piece is missing or broken when your set arrives, go to that set in your Customer Portal and click the 'Report a Missing or Broken Piece' button. From there, you can request a replacement piece to be shipped to you, or just let us know so the next builder gets a complete set. Some pieces are important to finishing a build and some aren't. If the piece is needed and you'd like a replacement shipped to you, we'll send one. You won't be charged for pieces that were already missing or broken when you received the set. Reporting helps us keep sets ready for the next builder.

Question 47

How do I return my set?

Accepted Answer

Optionally, when you are ready to return a set, start the return from your portal under your current rental. Use the prepaid label received in your original arrival shipment. Pack the set back up, attach the label, and drop it off. Once your return is back and confirmed, your spot frees up for your next build.

Question 48

Am I charged if there are damaged or missing pieces and/or minifigures?

Accepted Answer

If a set comes back with pieces missing, we replace up to {free_replacement_pieces} common pieces per set free from our replacement inventory. Beyond that, or for a set-specific piece or a minifigure, we charge the pieces' market value plus a flat {missing_piece_flat_base_fee_dollars} piece replacement fee, charged once per set. We source prices from BrickLink so the piece value is fair, and you can view the full breakdown in your Customer Portal under Billing.

Question 49

When do late fees start?

Accepted Answer

Late fees begin after the second month on the rentals due date, because that's the maximum rental period we allow. We send reminders well before any fees are triggered. So late fees begin after Day {due_days}. If the set is not returned, the late fees are not applied and instead rolled into the sets replacement and purchase fees.

Question 50

How much are late fees?

Accepted Answer

Late fees are prorated using the Brick Point price of the set for one month and how many days it is late. Brick Points convert to dollars at your Brick Point rate. Here's the late fee formula: (Brick Points price ÷ {first_rental_period_days}) × Days Late, in dollars at your Brick Point rate.

Question 51

What happens if I don't return the set after the second month?

Accepted Answer

Late fees will start. If the set hasn't arrived back to us after {late_days_before_auto_purchase} days past your due date, it is automatically purchased at the set's new market value at that time, plus a set replacement fee (Retired sets at {replacement_fee_retired_percent}%. In-production sets at {replacement_fee_in_prod_percent}%). Be aware that many sets can increase in value by hundreds of dollars after they retire. We would appreciate you returning the sets. We are a rental company and want others to enjoy building more.

Question 52

Will I be notified before the set is purchased?

Accepted Answer

Yes! We send multiple notifications as important dates approach: Reminders as your due date gets closer, Alerts when late fees begin, and a final notice before auto-purchase is triggered. Each notification includes the timeline so you know exactly when the set would be purchased if not returned. In your final notice, an estimate will be provided for the purchase price of your rental, however, upon the final invoice this can change, as values of sets fluctuate on a daily basis. Please return your sets before these deadlines. We're a rental service and much prefer getting our sets back so the next builder can enjoy them!

Question 53

What counts as damage to a piece or set?

Accepted Answer

Normal play wear (minor scratches, slight clutch loosening) is expected and won't result in charges. Charges apply for: Cracked/broken pieces, bite marks, sticker damage, painted/glued/modified pieces, water damage, and torn or damaged fabric and paper elements (such as ship sails, dragon wings, or decorative paper pieces like the typewriter paper) that need replacement.

Question 54

What if pieces are missing or broken?

Accepted Answer

If a piece is missing or broken during your build, please go to that set in your customer portal and click the "Report a Missing or Broken Piece" button. From there, you can request a replacement piece to be shipped to you, or just let us know. Some pieces are important to finishing a build and some aren't. If the piece is needed and you'd like a replacement shipped to you, we will send one to you. We greatly appreciate reporting missing or broken pieces as it helps us better prepare the sets for you and the next builder.

Question 55

How do late fees work?

Accepted Answer

Late fees start if the set is not returned on your sets due date. After your due date, you have {late_days_before_auto_purchase} to return the set to us before it is automatically purchased with replacement fees. If the set is returned after the due date and before the purchase date, the late fee will be charged after the sets inspection is complete.

Question 56

What is the breakdown bonus?

Accepted Answer

The Breakdown Bonus is a reward for returning your LEGO® sets fully disassembled and sorted into the correct bags. Each bag has a label showing what goes inside, and we provide a digital Breakdown Guide (scan the QR code on any bag) to make it easy. We've tested hundreds of sets to find the fastest way to organize each one, so it's usually just sorting by color or by section. The bag labels and guide walk you through it.

Question 57

How much bonus can I earn?

Accepted Answer

The bonus is based on the number of pieces in the set: {breakdown_bonus_cents_per_piece} cents per piece, paid in Brick Points at $1 = 1 Brick Point. It is the same for everyone, with or without a plan.

Question 58

How do I earn the breakdown bonus?

Accepted Answer

1. Disassemble your LEGO® set completely. 2. Separate the pieces into the correct bags based on the bag labels or the Breakdown Guide. 3. Make sure all pieces are accounted for. Every piece needs to be there. 4. Ship it back using your prepaid return label. 5. Our team will verify the breakdown during inspection. 6. If everything checks out, the bonus Brick Points are credited to your account. You'll see it within a few days of us processing your return.

Question 59

What if I can't fully disassemble the set?

Accepted Answer

The Breakdown Bonus is completely optional. We built Next Brick around enjoying the build, and we understand that taking sets apart isn't always part of the fun. If you'd rather skip it, just break down the set enough to fit back into the outer bag we provide and ship it back. For larger sets that won't fit when fully assembled, you'll need to break them down enough to fit in the bag, but you don't need to sort the pieces to earn any bonus. If you do want to earn the bonus, the set needs to be fully disassembled with all pieces placed in the correct bags. In most cases, it's all or nothing, though in rare circumstances, we may award a partial bonus at our discretion.

Question 60

How can I earn extra Brick Points?

Accepted Answer

Return your set fully disassembled and sorted into the right bags using the bag labels and the digital Breakdown Guide, and you earn the set's Breakdown Bonus. The bonus increases with the piece count of the set and is the same for everyone, with or without a plan.

Question 61

How do I update my payment method?

Accepted Answer

Go to your Customer Portal, then Billing, then Payment Methods. You can add a new card, remove old ones, or set a default payment method. Your default card is used for subscription charges, renewals, and any fees.

Question 62

How do I manage my shipping addresses?

Accepted Answer

Go to your Customer Portal, then Settings, then Addresses. You can add, edit, or remove shipping addresses anytime, up to {max_personal_addresses_per_contact} saved addresses per account. You'll need at least one saved address to place orders.

Question 63

Where can I see my orders and rentals?

Accepted Answer

Your Customer Portal has dedicated sections for everything: the Orders tab shows your order history with status and tracking, and the Rentals tab shows your active rentals with due dates, return status, and more.

Question 64

Can I cancel an order or pre-order?

Accepted Answer

Orders can be cancelled before they ship. Contact us through the Customer Portal support tab as soon as possible. Once an order has shipped, it cannot be cancelled. Pre-orders can be cancelled before the cancellation deadline. See the Pre-Orders & Waitlists section for details.

Frequently Asked Questions

General Questions

Brick Points

Plans & Renting

Rental Timeline

Shipping

Returns & Inspections

Fees & Late Returns

Breakdown Bonus

Account Management

Payment & Billing

Pre-Orders & Waitlists

Troubleshooting

Quick Reference

Rental Timeline

Rates & Rewards

Contact

Still have questions?

Ready to start building?